With the goal of bringing customers satisfaction and peace of mind when purchasing products, we are always aware of our sense of responsibility, putting ourselves in the customer's position and considering customer benefits as our core value. We comply with legal regulations, company policies, agreements, and other requirements that our company has committed to.
We always strive to bring satisfaction to our customers. During the use of the product, if customers encounter technical issues, they can directly contact our company for warranty service or contact our hotline for free consultation. Customers coming to the company for product warranty service are kindly requested to bring the purchase receipt or warranty card.
The warranty and product maintenance policies when purchasing products on the website are applied in the same way as when customers purchase products directly from our company.
I. REGULATIONS ON PRODUCTS ELIGIBLE FOR WARRANTY
Products must be within the warranty period and still valid for warranty coverage. The warranty period starts from the date the customer purchases the product as stated on the warranty card or according to the sales contract (invoice).
The product information must match the information on the warranty card.
The product is damaged due to technical defects caused by the manufacturer.
Customers have fully complied with the manufacturer's instructions regarding transportation, installation, use, and equipment maintenance.
II. REGULATIONS ON PRODUCTS NOT ELIGIBLE FOR WARRANTY
The following cases are not covered by our warranty:
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Equipment is used incorrectly according to the instructions stated in the accompanying "User Manual".
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Due to misuse of the equipment's features and operating capacity, such as overloading or operating in harsh environments.
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The product shows signs of being repaired before being brought to the company.
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Due to transportation, strong external impacts, natural disasters, fire, and some other objective causes.
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Due to the use of non-genuine replacement parts, lubricants, or fuels that do not follow the instructions in the "User Manual".
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Damages and natural wear and tear arising during the use of the equipment.
