With the goal of providing customers with satisfaction and peace of mind when purchasing our products, we always uphold a sense of responsibility and put ourselves in our customers’ position, taking their benefits as our core value. We strictly comply with applicable laws, company regulations, agreements, and all commitments made with our customers.
We are committed to delivering the highest level of satisfaction. During the use of our products, should any technical issue arise, customers can contact our company directly for warranty service or reach out to our hotline for free consultation. When bringing products in for warranty service, please kindly provide the original purchase invoice or warranty card.
All warranty and maintenance policies for products purchased on our website are applied in the same manner as for purchases made directly at our company.
I. Products Eligible for Warranty
- Products must be within the valid warranty period. The warranty period starts from the date of purchase as stated on the warranty card or sales contract/invoice.
- Product information must match the information recorded on the warranty card.
- Products must be damaged due to technical faults by the manufacturer.
- Customers must fully comply with the manufacturer’s instructions on transportation, installation, usage, and maintenance of the equipment.
II. Products Not Covered by Warranty
The following cases are not eligible for warranty service:
- Devices used not in accordance with the User Manual provided.
- Damage caused by misuse, abuse, overloading, or operating the device in harsh environments.
- Products showing signs of being repaired prior to being brought to our company.
- Damage caused by transportation, strong external impacts, natural disasters, fires, or other force majeure events.
- Use of non-genuine spare parts, improper lubricants, or fuels that do not comply with the User Manual.
- Natural wear and tear that occurs during normal use of the equipment.
